The products offered on this website and on the Extension Marketplace are digital products. You are purchasing the non-exclusive right to use these products.
Orders qualify for a refund:
A refund request is sent within 14 days after cleared payment and the product wasn't downloaded, a partial refund will be given if the order contains multiple products and only certain items meet this criteria.
The product fails to operate properly on a server where the listed requirements are met and we are unable to fix the problem in reasonable time.
The product is retired within 60 days after purchase and we are unable to provide updates for at least a year.
Orders do not quality for a refund if:
The license was revoked due to abuse, not respecting our terms of service or the terms of the license.
The product was transferred to a different account.
The product is an extension associated with a license which was transferred to a different account.
You may request a refund by contacting us.